Terms of service

Introduction

Welcome to Servegift Ltd, trading as Star Jewellers. By accessing our site at starjewellers.co.uk or contacting us by telephone or any other medium, you agree to be bound by these terms and conditions of use as amended from time to time.

Payment methods

We have linked up with Stripe, a secure payment system that is used by many financial institutions to ensure safety. At Star, we encourage you to use this system as this ensures that all of your personal data is held only by the card issuers and banks. It ensures that Star does not have access to the data submitted when you make your purchase, and it remains solely with the card issuers.

We also use Stripe because it uses the 3D secure system – effectively the equivalent of card chip and pin – the pin being a security password that you set between you and your card issuer. It adds an extra level of security for you and ensures that Parkers is not subject to fraudulent use of cards.

Where a cardholder does not have 3D security on their card, shipping may be delayed by up to 2 working days until the payment is cleared by your card provider.

Unlike some sites, we do not surcharge for the use of debit or credit cards. Where payment is by cheque, we must have cleared funds in our account before the goods are dispatched. If a bankers draft has been provided, goods will not be dispatched until the draft has been appropriately authenticated.

Delivery

All watches that we post out are sent via Royal Mail Special Delivery and, as such, are given their own unique tracking number, to allow us to monitor their progress. Packages are dispatched within 48 hours, and in most cases if your order is placed by midday, it will arrive with you by the next day (excluding weekends). All parcels must be signed for by an adult at the delivery address. An adult is defined as an individual who is over 18 years of age.

The package must be checked for signs of damage before signing, as liability for loss, theft, or damage passes from Parkers to the customer once the item(s) has been signed for. Customers are liable for the cost of returned goods unless agreed otherwise in writing (or email) by Parkers.

Price

The price shown in the shopping cart is the price you pay at the time of purchase, subject to any adjustment for shipping. For customers outside the EU, it is your responsibility to take whatever steps you believe are appropriate to facilitate the import of your watch.

Returns

If you decide to return an item you bought from stock, you will be refunded on the condition that you notify us within 14 working days of receipt. A full refund will be issued within 7 working days of the return, provided the item has not been damaged, and all original associated items sold to you are returned in the same condition in which they were supplied. Non-return of a diamond certificate will be charged to the customer at the cost price of having the diamond re-certified. Please note that clients based outside of the UK who are returning their items will need to bear the costs of shipment and insurance.

If the purchased item has been in any way tampered with or altered by the customer, another jeweller, watchmaker or any other third party, the warranty and the return policy will cease to apply, and the item becomes non-refundable and non-returnable. Watches must be returned with the security tag still in place.

Public Liability & Indemnity

In all cases, without exception, liability/indemnity and all claims for damage or loss, however caused, are limited to the cost of the watch itself.

Payment & Availability

At any time before Dispatch Confirmation, Parkers Jewellers may, at its sole discretion, for reasons of availability or otherwise, terminate its agreement with you in respect of any particular Goods and in such case, it will, in full and final settlement of any claims you might have, return any monies received from you, within 14 days of receipt of such monies back to the original payment account

Deposits

A deposit placed on any watch serves as a formal reservation of the item. All deposits are non-refundable after three (3) working days from the date of payment. If the remaining balance is not paid within 14 days, Star Jewellers reserves the right to re-list the item for sale. If you require a longer period, please contact us in advance so we can make alternative arrangements where possible. This policy ensures fair access to our stock and helps prevent speculative holds on high-value timepieces.

Dealer Status

We are not authorised dealers for the resale of any of the pre-owned watches for any of the manufacturers we feature on our site.

Do we use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and service in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Safari, Chrome, Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Privacy Policy

We take the privacy of our customers very seriously, which is why we have opted to use Stripe to handle our online transactions. It is a secure payment platform that processes payments with the card providers and banks. Star, therefore, never obtains or retains any card payment details for online purchases.

We do collect details such as your name, address, phone number and email address in order to dispatch the goods to you. We will email you in future only where you have consented for us to do so. You can unsubscribe from this service by clicking the “unsubscribe” button at the bottom of the email.

Your email address will never be passed to any third party without your prior consent.

Complaints

If you have any complaints or comments about our service, please contact our team at info@starjewellers.com, and they will endeavour to help you resolve any issues that may exist.