FAQs

Delivery & Postage

We will always ship your Jewellery using Royal Mail’s First Class Signed For service. We will also provide you with a tracking reference for your Jewellery.

Delivery & Shipping Times

We aim to be able to ship your Jewellery out in a week or sooner. Should there be any delays to our shipping times due to the Jewellery either having to be made to fit or specifically for your order, we will be in contact to inform you and confirm the shipping date! Our Jewellery isn’t bulk produced. Instead, we make our pieces! This can mean an order could experience up to a 2 week wait time should it have to be made.

Can I collect my Jewellery in-store?

Yes! Should you wish to collect your Jewellery from our Hatton Garden store, we will confirm via email when your Jewellery is ready for collection. You’re then welcome to come in at your convenience to collect! Please bring your email receipt on collection.

Will my Jewellery come packaged or in a presentation box?

Absolutely. We will always send out your Jewellery in one of our signature Star Jewellery boxes. If you have any requirements for the presentation, please let us know!

Can damaged Jewellery be repaired?

Being able to successfully repair any damaged Jewellery depends on the metal and what’s happened to the piece. We will always assess your Jewellery, whatever the product, and confirm with you what can be done.

How does payment with Star online work?

We accept most debit and credit cards, including; Visa, Mastercard, American Express, Maestro. Payment will be taken from your credit or debit card once you have placed your order with Star. You will receive a confirmation of this immediately. Our online payment process is via Stripe. This ensures that all your card info is encrypted and protected when purchasing with us online.