Shopping Bag
No products in the cart.
Frequently Asked Questions
Delivery & Postage
We will always ship your Jewellery using Royal Mail’s First Class Signed For service. We will also provide you with a tracking reference for your Jewellery.
Delivery & Shipping Times
We aim to be able to ship your Jewellery out in a week or sooner. Should there be any delays to our shipping times due to the Jewellery either having to be made to fit or specifically for your order, we will be in contact to inform you and confirm the shipping date! Our Jewellery isn’t bulk produced. Instead, we make our pieces! This can mean an order could experience up to a 2 week wait time should it have to be made.
Can I collect my Jewellery in-store?
Yes! Should you wish to collect your Jewellery from our Hatton Garden store, we will confirm via email when your Jewellery is ready for collection. You’re then welcome to come in at your convenience to collect! Please bring your email receipt on collection.
Will my Jewellery come packaged or in a presentation box?
Absolutely. We will always send out your Jewellery in one of our signature Star Jewellery boxes. If you have any requirements for the presentation, please let us know!
Can damaged Jewellery be repaired?
Being able to successfully repair any damaged Jewellery depends on the metal and what’s happened to the piece. We will always assess your Jewellery, whatever the product, and confirm with you what can be done.
How does payment with Star online work?
We accept most debit and credit cards, including; Visa, Mastercard, American Express, Maestro. Payment will be taken from your credit or debit card once you have placed your order with Star. You will receive a confirmation of this immediately. Our online payment process is via Stripe. This ensures that all your card info is encrypted and protected when purchasing with us online.
Frequently Asked Questions: Rings Edition
How does buying a ring online work?
Buying a ring with Star is simple. We’ve been doing this for a while, but we do it properly. First, select the ring design that you like. Then, please accurately select your finger size.
Not sure about your finger size?
Please refer to our sizing guide to double-check your finger size. This chart will convert your size from inches (a common way of seeing online ring sizes) to the standard UK measurements, which uses the alphabet. If you’re still not certain, you can either purchase the ring and get it re-sized if it’s wrong, or you’re welcome to visit us in-store to find out your accurate finger sizes!
Is every size in stock?
No. We will always have random and popular, sizes in stock. This may mean you get lucky that a ring is a perfect size straight away and that you’ll have the ring posted out potentially the same day! However, this may also mean waiting a couple of days as we get the ring sized correctly. We will also be in contact to confirm.
Is this for every style of ring?
Some rings are easily sized, some aren’t. Some of our Sterling Silver rings may be trickier to re-size using the current stock, and therefore we will make the ring from scratch to the size required. Once more, we will always be in contact to confirm this.
Can I engrave my ring?
If you purchase a Signet ring, you can definitely get the centre of the ring engraved. There will be a form to fill out when purchasing the ring which will allow you to tell us what you would like engraved. For other designs available to purchase online, it may be possible to engrave the inside of the ring. For this service, please get in contact with us!